Alisia Artiga
3901 49th ave # 41
Sacramento C.A 95823
(916)613-1418
Alisiaa21@gmail.com
PROFILE
Experienced and dedicated team player in any professional capacity. Creative, articulate, and quick to learn new skills and responsibilities.Strong problem solver with a solid work ethic who maintains excellence under pressure.
Experience
Macy’s Logistics , Sacramento, CA - Warehouse Packing and Shipping.
2017- Current( Seasonal)
- Scan totes with customer order’s.
- Pack and seal customer’s merchandise.
- Examine and inspect order’s before packing to make sure merchandise is not broke.
2017- 2017( Seasonal )
Faneuil, Greenhaven CA - Customer Service Representative
- Effectively managed a high- volume of inbound and outbound customer calls .
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched and resolved customer service issues.
2016-2017
Challenge Security Services
- Checked trucks in and out of yard.
- Reviewed paperwork and performed regular trailer audits.
- Performed interior and exterior perimeter security checks.
2016 - 2017
Fresh Realm, Sacramento CA - Warehouse Lead
- Received and reviewed transportation paperwork.
- Received and reviewed incoming inventory.
- Audited outgoing inventory and maintained high quality control.
2011 -2016
Walmart, Sacramento CA - Team Lead
- Trained and served as a peer coach for a new sales associates.
- Stocked and replenished merchandise according to store merchandising layouts while maintaining the visual appeal of the store.
- Fostered a positive work environment by treating all customers and employees with respect and consideration.
Maximus, Folsom CA - Data Entry Clerk
2014 - 2015
- Reviewed and updated client correspondence files and scheduling database
- Assisted with receptionist duties,file organization and research and development.
- Filed records and prepared correspondence and reports, uploaded various data into local database.
Teledirect, North Highlands CA - Customer Service representative
2013 -2014
- Effectively managed a high- volume of inbound and outbound calls.
- Addressed and resolved customer product complaints empathetically and professionally.
- Managed customer calls effectively and efficiently in a complex, fast -paced and challenging call center environment.
ACT, North Highlands CA, - Customer service representative
2013-2014
- Effectively managed a high- volume of inbound and outbound customer calls .
- Gathered and verified all required customer information for tracking purposes.
- Accurately documented, researched and resolved customer service issues.
Education
Highlands Community Charter School - High School Diploma
Class of 2017, Sacramento CA (Honors)
CERTIFICATIONS & LICENSES
Security Guard License - License Number 6292326 - VALID: 11/2016 - 11/2018
